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How do I backwash my pool filter?

DE and Sand filters need to be backwashed regularly. To back wash your pool filter simply do as follows. Ensure skimmer and pump baskets are clear of debris. Turn system off. Depress Multi Port Valve handle and rotate it to BACKWASH. Run the system for 1 – 2 minutes. Turn off the system, depress the Valve handle and rotate to RINSE. 

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Poor Water Flow or Air in the System.

Poor water flow can be a symptom of various issues. Check your pressure gauge. Is the pressure higher or lower than normal? Higher pressure suggests an issue exists within the filter or return line. Lower pressure suggests there is still a problem with the pump or suction line.

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My Pool Cleaner has stopped. What do I do?

Automatic pool cleaners stop for various reasons. Most commonly a blockage or equipment failure is the cause. Firstly check that the skimmer and pump baskets are clear of debris. Check that your pool pump is operating and water is flowing freely throughout the system. Assuming the pump is running properly it is usually best to consult a professional as there are many variables and parts may be required.

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Why is my pool cloudy?

Your pool goes cloudy for various reasons - lack of chlorine, incorrect water balance or poor filtration. Have your water tested and ensure your water chemistry is correct, if it is then it may be a good idea to give us a call. Cloudy water can be caused by faulty filtration equipment. Sand, cartridges and DE Filters all need regular servicing and failing to do this can render them useless.

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What to do with a green pool?

If your pool is green, superchlorinate the pool at the rate of 4 times the daily dose for a slightly green pool to 7 times the daily dose for a green and cloudy pool. A polymer based algaecide would also assist in this process and constant filtration is crucial to clearing the pool as soon as possible.

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Stubborn Algae Issues.

Black spot is generally caused by poor circulation, high pH levels, low chlorine and high phosphate levels in your pool. Once it has become established it is very hard to get rid of entirely without draining and water blasting the pool. As a general rule, if you get a little black spot hit it hard with Tri Chlor Black Spot Treatment. If it gets out of control call us for a quick and easy solution.

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Pool Stains.

Swimming pools, particularly newer swimming pools, with light or white interiors can be highly susceptible to staining. Understanding what these stains are and preventing them is optimal however there are ways to treat almost any staining that you may come across.

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My Pool is Leaking.

If you suspect you have a leak in your pool but do not know where it is, the first step is to figure out how much and when the pool is leaking. Make a mark with a marker or blue-tac inside your skimmer box of the current or ‘normal’ water level. Allow the filter to run it's normal 8 hour schedule or if possible run for the next 24 hours. After 24 hours (try to keep the time as close to 24 hours as possible) measure the drop.

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What is pool safety?

Swimming pool safety is essential to you and your family. Drowning is the greatest cause of accidental death in children under five in Australia. We support and recommend to our customers they follow the Kids Alive programs. Fence the Pool, shut the gate, teach your kids to swim, supervise children when swimming and learn how to resuscitate.

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